Bissell Pet Hair Eraser Handheld Troubleshooting

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In this article, we share with you the Bissell Pet Hair Eraser (cordless hand vacuum) troubleshooting guide. No matter the issue, you can quickly find a solution and get cleaning with your handheld machine in no time at all. Use the quick navigation tab below to jump to a specific section of this guide.

Bissell Pet Hair Eraser Hand Vacuum Troubleshooting

Whether your Bissell Pet Hair Eraser is experiencing loss of suction or no power, you can always troubleshoot any issue. Below are 6 Bissell Pet Hair Eraser problems and their solutions:

1. Bissell Pet Hair Eraser has no power or not charging

If the Bissell Pet Hair Eraser (cordless hand vacuum) has no power, the battery may be fully discharged. You will need to charge the battery. Insert the charging adapter plug into the charging port on the back of the unit. Plug the adapter into the wall outlet. The power LED lights will illuminate when charging.

Charge the unit completely for 8 hours prior to first use. When fully charged, the light will appear blank. If the machine is not charging, test the electrical outlet with a different device, like a cell phone charger or small appliance. If the electrical outlet is not working, try another working outlet.

When charging, make sure your Bissell Pet Hair Eraser cordless hand vacuum is in the OFF position. The device will not charge if it is in the ON position. It sounds simple but it’s crucial.

Make sure you are using only the charger that came with your machine. The charger model number is listed in fine print on the motor rating label of the hand vac. Verify to make sure they match.

If the charger is damaged, you need to replace it. You can buy it a new one. If the charge light is blinking or the machine will not hold a charge, please contact Bissell’s customer service.

Replacement for Bissell Pet Hair...
  • Charger compatible with Bissell pet hair eraser lithium Ion cordless hand vacuum cleaner 2390A 23903 2390 2284W 2284, as a replacement for Bissell charger...
  • Charger for Bissell pet hair eraser vacuum cleaner, Input: 100-240V AC, 50-60Hz Output: DC 5~23V, 5.9ft/1.8M longer power cord.
  • Please make sure your Bissell pet hair eraser lithium Ion cordless hand vacuum cleaner model number is matching the compatible models we listed above.

2. Bissell Pet Hair Eraser no suction 

Low suction is usually caused by a clog or obstruction in the airflow. If your Bissell Pet Hair Eraser (cordless hand vacuum) is experiencing little to no suction, here’s what you need to do:

  • The dirt container is full. Be sure to empty it to allow more debris to be picked up.
  • The dirt container is not attached properly. If the dirt container isn’t correctly attached, low suction can occur. Be sure it snaps into place on the body.
  • The filter needs to be washed or replaced. Hand wash the filter and screen under warm water to clean it. Make sure that the filter has no gaps when replacing. If needed, you can buy a replacement filter
  • The tool you’re using may be clogged. Detach the tool and remove any debris or hair that may be blocking the suction.
  • Make sure the battery is charged. With the machine off, plug in your charger. The LED light will appear red when charging, and go blank when the battery is fully charged.
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3. Bissell Pet Hair Eraser brush attachment not spinning

The brush roll on your Pet Hair Eraser Hand Vac helps provide a quick clean.

If it ever stops spinning, first, remove the brush head by pressing the button and pulling out. Make sure it is in place securely. Use a coin to access the brush and check. Check both the brush roll and chamber for any large debris that may clog or stop the brush from spinning.

If it is damaged or broken, you can buy a replacement on bissell.com. Replace your brush roll by re-inserting. Using the coin again, turn the groove counterclockwise to lock the brush in place. To reinsert, just push until you hear the click. After these steps, your brush roll should be back in action!

4. Bissell Pet Hair Eraser smell

If your Bissell Pet Hair (cordless hand vacuum) produces an unusual smell or bad odor, first determine what type of smell is it. There are 2 possibilities: a damp/musty smell or a burning smell.

If the smell is damp or musty, the filters may have been reinstalled before they were completely dry. There may also be slightly moist debris, such as pet hair, food, or dirt inside the machine. Empty the dirt tank and rinse the filter in warm water. Allow everything to completely dry before reinstalling.

If the machine smells like hot plastic or something burning, it is likely caused by an issue in the brush area. Remove the brush head by pressing the button and pulling out. Make sure it is in place securely.

Use a coin to access the brush and check. Check both the brush roll and chamber for any large debris that may clog or stop the brush from spinning. If it is damaged or broken, you can buy a replacement.

5. Bissell Pet Hair Eraser loud noise

If your Bissell Pet Hair (cordless hand vacuum) produces a loud and unusual noise, first determine what type of sound it is. There are 2 possibilities: a high pitched whistle or a grinding noise.

If the machine is making a high pitched whistle, it is likely caused by a restriction in the airflow caused by a clog or blockage. Empty the dirt container to allow more debris to be picked up. Also, make sure the dirt container is attached properly. Be sure it snaps into place on the body when replacing it.

If the machine is making a grinding noise, it is likely caused by an issue in the brush area. Remove the brush head by pressing the button and pulling out. Make sure it is in place securely.

Use a coin to access the brush and check both the brush roll and chamber for any large debris that may clog or stop the brush from spinning. If it is damaged or broken, you can buy a replacement on bissell.com

6. Bissell Pet Hair Eraser blowing or scattering debris

If your Bissell Pet Hair (cordless hand vacuum) is blowing or scattering debris, the dirt container is most likely full. Empty the dirt container to allow more debris to be picked up. Also, make sure the dirt container is attached properly. Be sure it snaps into place on the body when replacing it.

Bottom Line

And there you have it, the complete troubleshooting guide for Bissell Pet Hair Eraser cordless hand vacuum. Remember, your machine comes with a two-year limited warranty. If you are ever in doubt, Contact Bissell Consumer Care to locate a Bissell Authorized Service Center in your area.

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