Shark Robot Error Codes Troubleshooting (All Models)

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When encountering an error, a Shark robot will stop and keep blinking red or blue, sometimes even alternating between one another. As the owner, it can be confusing to figure out what it all means.

In this post, we will share with you the Shark robot error codes troubleshooting guide. No matter which Shark robot model you have, you should be able to find a solution and get your robot working again.

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Why Robot Vacuum Going in Circles

Shark Robot Error Codes Troubleshooting

Shark has 4 major robot vacuum models. They are the Shark ION, Shark IQ, Shark EZ, and Shark AI. Below, we have neatly organized the error codes based on the Shark robot model for your convenience.

Shark ION robot error codes chart

If any error lights are illuminated or flashing on your Shark ION Robot, please troubleshoot the issue by using this error codes chart below. Turn off power before performing any maintenance.

  • All LED lights are off - Unit is turned off. Cycle power switch. If no response, plug in to charge unit.
  • Red “Replace” LED light is on - Your battery is ready to be replaced. You can buy a replacement right here.
  • DOCK and SPOT alternate flashing - A side brush is stuck. Remove debris from side brushes.
  • DOCK and SPOT flashing together - Something is stuck in the main brushroll. Remove obstruction.
  • CLEAN flashing blue - The front wheel sensor, drop sensor, or bumper is reporting an error. Make sure your robot is able to move freely by moving it to a new location on a level surface. Make sure the front bumper is not stuck. If Clean light continues to flash blue, remove the front wheel and clean the wheel cavity.
  • SPOT flashing blue - The unit cannot move due to surface or obstruction. Move robot to a new location.
  • CLEAN flashing red - Cliff sensors are reporting an error. Wipe cliff sensors with a clean cloth. It can also mean the robot cannot start due to an error. Ensure your robot is on a level surface with no obstructions.
  • “!” symbol flashing - Suction motor failure. Remove blockages and clean filters. Remove the dust bin and make sure nothing is blocking suction.
  • CLEAN flashing red and “!” stays solid red - Your charger is experiencing an issue. Please contact Shark Customer Service.
  • “!” and CLEAN symbols flashing - Your robot’s BotBoundary sensors are reporting an error. Please contact Shark Customer Service.
  • CLEAN solid red - The dust bin has been removed and needs to be reinserted.
  • CLEAN solid blue - Your robot is in sleep mode. Press any button on the robot or remote to start it again.

Shark IQ and EZ robot error codes chart

If any error lights are illuminated or flashing on your Shark IQ or EZ Robot, please troubleshoot the issue by using this error codes chart below. Turn off power before performing any maintenance.

  • CLEAN (RED) flashing - Error number 10. Robot may be stuck on an obstacle. Move the robot to a new location on a level surface.
  • DOCK (RED) flashing - Error number 6. Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely.
  • CLEAN (BLUE) + DOCK (RED) solid - Error number 14. BotBoundary error. Move your robot to a flat surface away from the magnetic boundary strip and try cleaning again.
  • CLEAN (RED) + DOCK (BLUE) flashing - Error number 7. Cliff sensor error. Move your robot to a new location and clean its cliff sensors.
  • CLEAN (RED) + DOCK (RED) flashing - Error number 9. Robot dust bin needs to be reinstalled. Insert the dust bin until it clicks in place.
  • DOCK (RED) + ! (RED) flashing - Error number 2. Side brush is stuck. Remove any debris from around the side brushes so they move freely.
  • CLEAN (RED) + DOCK (RED) + ! (RED) flashing - Error number 2. A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely.
  • CLEAN (RED) + DOCK (BLUE) alternating - Error number 16. Robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely.
  • CLEAN (BLUE) + ! (RED) flashing - Error number 2. Blockage in brushroll. Remove any debris from around the brushroll so that it can spin freely.
  • CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing - Error number 21. Robot has encountered an error while booting. Please turn the power off and back on.
  • CLEAN (BLUE) + DOCK (RED) flashing - Error number 23. Make sure your base indicator light turns blue to confirm your robot is placed on the base correctly.
  • BATTERY ICON (RED) flashing - Error number 24. Battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly.
  • CLEAN (RED) + ! (RED) alternating - Error number 2. Blockage in brushroll. Remove any debris from around the brushroll so that it can spin freely.
  • DOCK (RED) FLASHING + ! (RED) solid - Error number 26. Blockage in dust bin. Check base and robot dust bin for clogs. Clear any debris and reinstall the dust bin, ensuring that it clicks into place.
  • DOCK (BLUE) + ! (RED) flashing - Error number 24. Robot has encountered an error while charging. Please make sure you are using the correct power cord for the base.
  • CLEAN (RED) + ! (RED) flashing - Error number 3. Suction motor failure. Remove and empty the dust bin, clean the filters, and remove blockages.
  • CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing - Error number 2. Wheel motor encoder failure. Please contact Shark Customer Service.

Shark AI robot error codes chart

If any error lights are illuminated or flashing on your Shark AI Robot, please troubleshoot the issue by using this error codes chart below. Turn off power before performing any maintenance.

  • CLEAN (RED) + ! (RED) flashing - Suction motor failure. Remove and empty the dust bin, clean the filters, and remove blockages to ensure nothing is reducing suction.
  • CLEAN (RED) flashing - Robot may be stuck on an obstacle. Move robot to a new location on a level surface.
  • DOCK (RED) flashing - Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely.
  • CLEAN (WHITE) + DOCK (RED) solid - BotBoundary error. Move your robot to a flat surface away from the magnetic boundary strip and try cleaning again.
  • CLEAN (RED) + DOCK (WHITE) flashing - Cliff sensor error. Move your robot to a new location and clean its cliff sensors.
  • CLEAN (RED) + DOCK (RED) flashing - Robot dust bin has been removed and needs to be reinserted.
  • DOCK (RED) + ! (RED) flashing - Side brush is stuck. Remove any debris from around the side brushes.
  • CLEAN (RED) + DOCK (RED) + ! (RED) flashing - A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles.
  • CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing - Wheel motor encoder failure. Please turn the power off and back on.
  • CLEAN (WHITE) + ! (RED) flashing - Blockage in brushroll. Remove any debris from around the brushroll.
  • CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing - Robot has encountered an error while booting. Please turn the power off and back on.
  • CLEAN (WHITE) + DOCK (RED) flashing - Robot cannot locate dock. Please pick up your robot and place it on the dock.
  • BATTERY ICON (RED) flashing - Battery is critically low and needs recharging. If your robot is unable to dock, place the robot manually on the dock.
  • CLEAN (RED) + DOCK (WHITE) flashing + ! (RED) - Robot is stuck. Please move to a level surface.

Other helpful Shark guides