bObsweep Troubleshooting Guide (Trouble Codes)
If bObsweep is in trouble and needs your help, it will let you know by stopping, beeping once, and then flashing red a set number of times. The number of flashes is the robot’s way of telling you what the issue is.
If you miscount the flashes, don't worry; the bObsweep robot will restart the cycle after a short pause. The robot will always beep once between cycles. Here is the bObsweep troubleshooting guide:
2 Red Light Flashes: Left Wheel
2 flashes means bObsweep is having trouble with its left wheel. Use the cleaning tool or compressed air to remove any congestion that may be jamming the left wheel.
3 Red Light Flashes: Right Wheel
3 flashes means bObsweep is having trouble with its right wheel. Again, use the cleaning tool or compressed air to remove any congestion from the right wheel.
4 Red Light Flashes: Wheel Sensors
4 flashes means bObsweep's wheel sensors are off the floor. Make sure the bObsweep's wheels are not suspended in the air and can reach the floor evenly.
5 Red Light Flashes: Front Wheel
5 flashes means that there's an issue with bObsweep's front wheel. Remove the front wheel assembly and thoroughly clean it so there is no congestion.
To remove the wheel assembly, grip it with your hand and pull up. You may use a screwdriver for leverage, if needed. Make sure the wheel is able to spin freely inside the assembly.
If necessary, you may remove the wheel and clean it out. To remove the wheel, apply pressure to the back of it so it pops out of place. Ensure the wheel spins freely when holding the ends of its metal bar.
6 Red Light Flashes: Edge Sensors
6 flashes means that there's an issue with the edge sensors. bObsweep's edge sensors are located on its underside, near its bumper. Clean the sensors using compressed air or a clean cloth lightly dampened with water or alcohol. Cover the edge sensors if the robot is cleaning a dark carpet.
7 Red Light Flashes: Low Battery
7 flashes means bObsweep's battery power is below 2%, and he needs help getting to its station. Pick bObsweep up and place him on its station so it can fully charge.
8 Red Light Flashes: Touch Sensors
8 flashes means bObsweep is having trouble with its bumper. Use the cleaning tool or compressed air to clear out anything that may be trapped inside the bumper.
9 Red Light Flashes: Main Brush
9 flashes means bObsweep is having trouble with its main brush. Remove the main brush and thoroughly clean it to ensure there's nothing blocking it.
To remove the brush, open the brush cage by squeezing the tabs inward. Lift the brush out and clean it from end to end. You may use a pair of scissors or tweezers to remove congestion.
Important: The main brush is not designed to clean shag carpet or rugs with long fringes. If you would like bObsweep to clean these types of surfaces, you may remove its main brush and allow the robot to vacuum without it. However, bObsweep will not clean as effectively.
10 Red Light Flashes: Side Brush
10 flashes means one of bObsweep's side brushes are jammed. Remove both side brushes with a screwdriver and clean them thoroughly from end to end. You may use a pair of scissors or tweezers to remove congestion.
11 Red Light Flashes: Wall Sensors
11 flashes means that there's an issue with bObsweep's wall sensors. bObsweep's wall sensors are located along its bumper. Clean the sensors using a clean, dry cloth. Use compressed air to clear out the bumper.
12 Red Light Flashes: Vacuum Motor
12 flashes means bObsweep is having trouble with its vacuum motor. Open bObsweep's dustbin. Use compressed air to clear out the congestion.
14 Red Light Flashes: Power System
bObsweep will not flash 13 times.
If bObsweep flashes 14 times, then there's something wrong with its power system.
First, remove bObsweep's battery by pinching the tabs on its battery inward. Unplug the battery, wait 10 seconds, and then replug it. Next, inspect the charging adapter. Plug the charging adapter into the station.
The green power light should turn on. If the adapter appears to be working properly, place bObsweep on its station and leave him to charge until its battery is full.
If after doing all the recommended steps bObsweep continues to have problems, reach out to our support team or email them at [email protected] for further assistance.